Rescheduling and Cancellation Policy

As of January 1, 2026

Please cancel or reschedule your session for at least 48 hours (or two full weekdays) before it starts. This helps us offer the time to someone else who may need care.

How to Cancel or Reschedule

• Call: 1-866-287-1802 (TTY: 711) Monday to Friday, 9am to 8pm ET
• Log into the New Patient Portal – Coming Soon
  Starting in the new year, you’ll manage your sessions through our new patient portal. We’ll email you instructions before your first appointment. You can:
  • Log in directly to the new patient portal
  • Click the link in your appointment reminder email and log in to make changes

Late Fees: What You Need to Know

If you cancel late or miss your session, you may be charged a fee. The fee amount depends on your program and insurance.

• If you’ve signed a card-on-file agreement, we’ll charge your card.
• If not, you’ll receive a bill and may be asked to pay at your next session.
• If it’s your first session, or if there’s an emergency, the fee may be waived.